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Fleet and monitoring

See which chargers are offline or faulted, read their fault and status history, and restart one remotely.

Read the Fleet and monitoring guide

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See which chargers need attention

Count a project's chargers by state, list the ones that are offline, faulted or never connected, and read a charger's active faults and status history.

Flowion keeps a fleet-health count for each project and for every project in an organization. A separate list names the chargers that are offline, faulted or have never connected, with the state, since when and the location.

You can also read the faults currently on file for a charger or a single connector, and the history of status changes for a connector, a charger or a whole project, newest first.

Each connector shows its own status: Available, Occupied, Reserved, Unavailable or Faulted. Faulted means the charger took itself out of service without anyone asking.

Good to know

  • The needs-attention list is cut at 500 chargers; the counts still describe every charger and the response says when the list was truncated.
  • A person with the User role needs access to the project to read its fleet health.
  • Only what the charger has reported is shown: a charger that has never connected has no status to read.

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Restart a charger remotely

Restart a charger to clear a stuck session or apply a setting, without going to the charger.

A remote restart fixes many field problems: a session that will not end, a setting that only applies after a reboot, a charger in a state nobody can explain. It is one command, and you follow it until the charger has answered.

A soft restart ends running sessions properly first; a hard restart is for a charger too unresponsive to shut down cleanly. On some chargers you can restart one outlet, or choose when it restarts.

If the charger is offline the command waits and goes out when it reconnects, or expires after five minutes and is never sent.

Good to know

  • A hard restart can leave a session with no recorded end, and a charger that cannot restart one outlet restarts entirely and ends every session on it.
  • Restarting by outlet and choosing when it restarts are not supported on every charger.
  • A restart does not make a charger accept a setting value it rejected, and it does not bring an outlet back into service.