Terms of Service
Last updated: 6 October 2026
These Terms of Service ("Terms") govern access to and use of the Flowion platform (the "Service"), operated by Flowion AB, a company registered in Sweden under organization number 559453-0155 ("Flowion", "we", "us"). By creating an account, subscribing to a billing account, signing an order form referencing these Terms, or otherwise using the Service, the organization on whose behalf you act ("Customer", "you") agrees to be bound by them.
If you're using the Service on behalf of an organization, you confirm you have authority to bind that organization to these Terms.
The Service
Flowion is a multi-tenant platform for managing EV charging infrastructure over the OCPP protocol — connecting chargers, running charging sessions, balancing load across a site's electrical supply, and providing a management API and console for Customers to operate their own fleets. It includes a sandbox mode, kept apart from each project's live mode, for building and testing against the Service.
Accounts and users
Customer's authorized individuals ("Users") access the Service through accounts tied to Customer's organization. Customer is responsible for the actions of its Users under the Service and for keeping its organization's membership and access up to date.
Customer must provide accurate information when setting up its organization and keep it current, including its billing details.
Customer is responsible for maintaining the security of its Users' credentials and API keys, and for promptly notifying us of any unauthorized access.
Installers and integrations
Installers. Customer may grant another organization using the Service (an "Installer") access to its charging stations for commissioning and diagnostics. Customer decides which stations and sites a grant covers, is responsible for the Installers it grants access to, and may end a grant at any time. A grant never gives an Installer access to Customer's billing, members, driver identifiers or charging sessions.
Integrations. Customer may connect the Service to third-party services, such as Fortnox or Easee Cloud. Customer's use of those services is governed by its own agreement with their providers, and Flowion is not responsible for them. When Customer connects one, it instructs us to exchange with that service the data the connection needs.
Customer data
As between Flowion and Customer, Customer retains all rights to the data it submits to or generates through the Service — charger configuration, charging session records, and any other data associated with its organization ("Customer Data").
Flowion processes Customer Data only to provide the Service, as described in our Privacy Policy and under the data processing terms below.
Customer is responsible for ensuring it has the necessary rights and legal basis to submit any personal data to the Service, including data about its own end users.
Pricing and fees
Flowion has no plans. Customer pays for what it uses, at the prices shown on our Pricing page, and a free allowance of each measure is included. Customer's usage is billed to a billing account, which one or more of its organizations can share; the free allowance belongs to the billing account and is not repeated for each organization attached to it.
What is measured. Outlets (a charging point that one car uses at a time, however many connectors it has), energy monitors, vehicles that Customer's organization holds (a driver's own vehicle is never counted), completed charging sessions, and conversations with the console assistant. Stations that are disabled or suspended, and anything in a sandbox, do not count.
Custom terms. Fees, service levels and other terms agreed in an order form or separate written agreement apply instead of the Pricing page to the extent they differ.
For fees:
Billing. Outlets, energy monitors and vehicles are counted regularly and billed monthly through our payment provider, Stripe, at the count when the billing period ends; changes during a period are not prorated. Completed charging sessions and assistant conversations are recorded as they occur and billed with the monthly invoice. If Customer takes card payments through the Service, our share of each payment is stated on the Pricing page.
Payment details. No payment details are needed while Customer stays within the free allowance. Customer must add a payment method before using more than the allowance.
Currency and taxes. Customer chooses Swedish kronor or euros when the billing account is created, and the currency cannot be changed afterwards. VAT and other applicable taxes are added where required.
No partial refunds. Fees for a billing period that has started are not refunded, in whole or in part, except where applicable law requires it.
Non-payment. If a payment fails, our payment provider will retry it and we will remind Customer once a week. If it remains unpaid after thirty days we may suspend the billing account. While it is suspended its charging stations accept no new charging sessions, the console assistant cannot be used, and nothing new is billed to it; sessions already running when it was suspended finish and are billed as usual. Paying the amount owed or adding a working payment method ends the suspension. If the account remains unpaid for a further thirty days we may close it. A closed account is not reopened; to use the Service again, Customer contacts us.
Closing an account. Customer may close its billing account at any time by asking us. Usage up to that point is invoiced when it closes. We keep Customer Data for a closed account until Customer asks us to delete it, or as our Privacy Policy provides.
Price changes. We will tell Customer before a change to the prices applies to its billing account.
Acceptable use
You agree not to use the Service to:
Violate any applicable law or regulation
Interfere with or disrupt the integrity or performance of the Service, including other Customers' use of it
Attempt to gain unauthorized access to the Service, other Customers' data, or the infrastructure it runs on
Reverse-engineer, resell, or sublicense the Service except as explicitly agreed in writing
We may suspend access if we reasonably believe these Terms are being violated, and will make reasonable efforts to notify Customer first unless doing so would create a security risk.
Chargers and third-party hardware
The Service communicates with EV charging hardware over the OCPP protocol. Flowion doesn't manufacture, sell, or control that hardware, and isn't responsible for a charger's physical operation, safety, or compliance with electrical or other regulatory standards — that responsibility sits with the hardware and its operator. Correct behavior of the Service depends on a charger implementing OCPP correctly; we're not liable for issues caused by a charger's non-compliant or unexpected behavior.
Load balancing works within the circuit ratings Customer enters. Customer is responsible for describing its electrical installation accurately and for its installation's protection devices; the Service does not replace them.
Service availability
We aim to keep the Service reliably available but don't guarantee uninterrupted or error-free operation. Planned maintenance, third-party infrastructure issues, or circumstances outside our reasonable control may affect availability. Any specific uptime commitment applies only if separately agreed in writing with Customer.
Intellectual property
Flowion and its licensors retain all right, title, and interest in the Service, including its software, design, and documentation. These Terms grant Customer a limited, non-exclusive, non-transferable right to use the Service for its own internal operations — nothing here transfers ownership of the Service to Customer.
Confidentiality
Each party may receive confidential information from the other in connection with the Service. Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information, and not to disclose it except as needed to perform under these Terms or as required by law.
Data processing
This section is the agreement required by Article 28 of the EU General Data Protection Regulation (GDPR) for the personal data Flowion processes on Customer's behalf. Customer is the controller of that data and Flowion is its processor.
Subject matter and duration. Flowion processes personal data to provide the Service, for as long as it does so and until the data is deleted as described below.
Nature and purpose. Storing, organizing, transmitting and displaying data so that Customer can operate its charging infrastructure through the Service.
Categories of data subjects. Drivers who use Customer's charging network, and people named in the data of the integrations Customer turns on, such as a sole trader among its Fortnox customers.
Types of personal data. Driver identifiers such as RFID card numbers, the names, email addresses and phone numbers Customer records for the people who hold them, the charging session records and meter values tied to them, and the names and organization numbers read from those integrations. The account data of Customer's Users is not covered here: Flowion is its controller, as the Privacy Policy explains.
Flowion will:
Follow Customer's instructions. Process the personal data only on Customer's documented instructions — these Terms, and how Customer configures and uses the Service — unless the law requires otherwise, in which case we will tell Customer first unless the law forbids it. We will tell Customer if we believe an instruction infringes the GDPR.
Keep it confidential. Ensure that everyone authorized to process the data is bound by confidentiality.
Keep it secure. Maintain appropriate technical and organizational measures under Article 32, as described on our Security page.
Use sub-processors only as agreed. Customer authorizes the sub-processors listed in our Privacy Policy. We will tell Customer before adding or replacing one, so Customer can object, and will bind each to data protection obligations equivalent to these. Flowion remains responsible to Customer for its sub-processors.
Protect transfers. Transfer personal data outside the European Economic Area only with safeguards recognized under the GDPR.
Help Customer meet its obligations. Assist Customer, taking into account the nature of the processing, in responding to data subjects' requests — the Service lets Customer erase a driver identifier permanently — and in meeting its obligations on security, breach notification, impact assessments and prior consultation.
Report breaches. Notify Customer without undue delay after becoming aware of a personal data breach affecting its data.
Delete or return it. When the Service ends, delete the personal data, or return it first if Customer asks, unless the law requires us to keep it.
Demonstrate compliance. Make available the information Customer needs to show that these obligations are met, and allow for and contribute to audits by Customer or an auditor it appoints, on reasonable notice and subject to confidentiality.
Term and termination
These Terms apply for as long as Customer maintains an account or an active order form with Flowion.
Either party may terminate for the other's material breach that isn't cured within a reasonable period after written notice.
On termination, Customer's access to the Service ends. We'll retain Customer Data only as described in our Privacy Policy, and will make reasonable efforts to give Customer an opportunity to export its data before deletion where practicable.
Warranty disclaimer
The Service is provided "as is" and "as available." To the extent permitted by applicable law, Flowion disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of liability
To the extent permitted by applicable law, Flowion's total liability arising out of or related to the Service is limited to the fees Customer paid to Flowion in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data, except in cases of gross negligence, wilful misconduct, or where such limitation isn't permitted by applicable law.
Governing law and disputes
These Terms are governed by the laws of Sweden, without regard to its conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall be settled by the general courts of Sweden, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance.
Changes to these Terms
We may update these Terms from time to time. We'll update the "Last updated" date above when we do, and for material changes affecting an active Customer we'll make reasonable efforts to provide notice before they take effect.
Contact us
Flowion AB · Org. no. 559453-0155 · Sweden
Email: legal@flowion.io